Privacy Policy

SCARPA Privacy Policy
Last updated 19 August 2010.

At SCARPA North America Inc. ("SCARPA"), we recognize the importance of our customer's personal information and privacy. SCARPA uses your personal information mainly to improve our products, services, and advertising. The SCARPA Privacy Policy ("Privacy Policy") describes how we collect, use, and store your information.

By visiting any SCARPA Website (the "Website") and/or creating a SCARPA account, you agree to the policies described herein and to the Terms of Use, which are incorporated into this Privacy Policy by this reference. Please review our privacy practices and contact us if you have any questions.

Collection and Use of Information
Personal Information. When you create a SCARPA account, purchase and/or register a product, download materials, register for newsletters or updates, or participate in an online survey, we may collect a variety of personal information, including your name, mailing, shipping and billing address, phone number, email address, contact preferences, and credit card information. We may also collect information that you provide to us about other people, for example, purchasing gifts or products for family or friends, such as their name, mailing address, email address, and phone number. The personal information we collect allows us to keep you posted on SCARPA's latest product announcements, updates, upcoming events, and SCARPA news, and helps us to improve our products, services, content, and advertising. If you do not want to be included on our mailing list, you can opt out anytime by changing your account preferences or clicking the unsubscribe link at the bottom of the email. Because SCARPA maintains several individual contact databases, e.g., for sales, contests, newsletters, etc., you may have to unsubscribe from each database individually. From time to time, we may use your personal information to send important notices, such as communications about a specific sales or service transaction, our products, their proper use, purchases and changes to our terms, conditions, and policies. Because this information is important to you, your use of SCARPA products, and your relationship with SCARPA, you may not opt out of receiving these communications. We may also use personal information for internal purposes such as auditing, data analysis, processing payments and orders, and research to improve our products, services, and customer communications. If you enter into a sweepstake, contest, or similar promotion, we may use the information you provide to administer those programs. In addition, information that you give us may be combined with other personal information (e.g., order history, demographic data, etc.) from third-party sources to improve our products, services, and programs. For example, we may receive updated delivery and address information from third-party sources, which we use to correct our records and insure delivery of SCARPA products and materials to you.

Non-Personal Information. Our Websites automatically collect non-personal information, i.e., information that is not associated with a specific individual, from you when you visit the Websites. This information may include your Internet Protocol ("IP") address (which is the number automatically assigned to your computer whenever you access the Internet), browser type and language, Internet service provider ("ISP"), referring and exit pages, operating system, date and time stamp, and other data. The IP address does not identify your name, email address, or other personal information. We may use your IP address to help diagnose problems with our server, to administer our Websites, understand and analyze trends, learn about user behavior on the site, and to gather demographic information about our user base as a whole. We may also collect information, such as your occupation, language, zip code, area code, unique device identifier, location, and the time zone where our products are used so that we can better understand customer behavior and improve our products and advertising. We also may collect information from customer activity on our Websites and from our other products. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.
We may also collect non-personal information through the use of "cookies" and other technologies such as pixel tags and web beacons. A cookie is a file that is added to your computer so that the Websites can remember something about you, for example, to retain the contents in your shopping cart. This helps us to better understand our customer’s use of the Websites and preferences, tells us which parts of our Websites our customers have visited and the frequency and length of such visits, helps us improve the appearance and functionality of the Websites, and measures and facilitates our understanding of the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information, however, to the extent that IP addresses or similar identifiers are deemed personal information by local law, we treat these identifiers as personal information. When non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy. Cookies may remain on your computer after you log off the Websites. By modifying your Web browser settings, you may refuse to accept cookies. If you do so, you may not be able to access or use certain features of the Websites.

Use of Information. Financial and personal information that you provide is used to process your order, verify, bill, and collect payment for products that you order. We may use your contact information from any order to send SCARPA products, catalogs, emails, and other information about SCARPA, its affiliates, and/or its partners. If you register for SCARPA'S newsletter or mailing list and provide your email address to us, we will send you emails or other communications that may inform you of new products, special sales, promotional offers from SCARPA, our affiliates, partners, SCARPA news, and any other events or issues that we think you may enjoy or find interesting. You may opt-out of receiving future mailings by following the steps described below in "Removing, Correcting or Changing Your Information".

Disclosure of Information to Third Parties. SCARPA does not disclose or share your personal information with other companies, persons or agencies, unaffiliated with SCARPA, except as described in this Privacy Policy or on the Websites:
Service Providers: SCARPA shares personal information with companies and individuals who provide certain services for SCARPA, such as information and payment processing, extending credit, fulfilling customer orders, delivering products, managing, analyzing, and enhancing customer data, marketing consultation and assistance, providing customer service, website maintenance and operation, assessing your interest in our products and services, and conducting customer research or satisfaction surveys, etc. These companies have access to personal information, including financial information, needed to perform their services or functions, are obligated to protect your information, and may be located wherever SCARPA elects.
Partners: Other than processing your order and payment and similar tasks, SCARPA does not share your name and postal address with any non-SCARPA affiliate, nor does SCARPA share your credit card information or email address with any other third party. Our customer's private, personal information and privacy is respected by SCARPA. Occasionally, SCARPA may send information from our affiliates or partners to our customers that we think they may find interesting, in addition to communications directly from SCARPA.
Lawful Requests: SCARPA may release your personal information: if it receives a lawful request: through legal or administrative process, litigation, and/or from public or governmental authorities in or outside of your country of residence; to enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of SCARPA, our customers, our employees, and/or others. SCARPA may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
Business Transfers: In the future, SCARPA may sell or buy companies, subsidiaries, business units, etc., and transfer or receive customer personal information as a result. Such personal information remains subject to the provisions made in any pre-existing privacy policy, unless modified or the customer consents otherwise. In the unlikely event that SCARPA North America Inc. or substantially all of its assets are acquired, customer personal and non personal information will be one of the transferred assets and will be subject to the terms of this Privacy Policy as it may be amended in the future.
Your Consent: SCARPA may disclose and use your personal information any time that you consent to such disclosure of use.

Removing, Correcting or Changing your Information. As a registered user, our Websites provide you with the choice to receive or decline most SCARPA communications. Except as otherwise provided herein, to elect not receive future electronic communications from SCARPA and not have your information shared with other companies, or to correct or change certain information that you have previously provided:
1. You may log on to scarpa.com as a registered user, access your account, and change or update your information and manage newsletter preferences.
2. You may send an email to customerservice@scarpa.com.
3. You may select the icon marked "Unsubscribe" at the bottom of any SCARPA email, however, please recall that because SCARPA maintains several individual contact databases, you may have to unsubscribe from each database individually.
Please note that, as stated above, from time to time, SCARPA may use your personal information to send important notices, such as communications about a specific sales or service transaction, our products, their proper use, purchases and changes to our terms, conditions, and policies. Because this information is important to you, your use of SCARPA products, and your relationship with SCARPA, you may not opt out of receiving these communications.

Protection of Personal Information. SCARPA is committed to protecting the personal information we collect. While we cannot guarantee its security, we have implemented security procedures that we deem to be reasonable and appropriate to help protect the personal information that you provide to us. SCARPA takes numerous precautions, including administrative, technical, and physical measures, to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. SCARPA’s Websites use Secure Sockets Layer (SSL) encryption on web pages where personal information is collected. To make purchases from these services and to protect the confidentiality of your personal information while it's transmitted over the Internet, you must use an SSL-enabled browser such as Firefox, Safari, Chrome, or Internet Explorer. When you use some SCARPA services or applications or post on SCARPA Websites, chat room, or social networking service, the personal information that you share is visible to other users and can be read, collected, and used by them. You are solely responsible for the personal information you choose to submit and publicize. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Children. SCARPA does not knowingly sell merchandise for purchase by children. If you are under 18, you may use our Websites only with the consent and involvement of a parent or guardian. We do not knowingly collect personal information from children under 13. Should a child whom we know to be under 13 send personal information to us, we may use that information to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information, and if we do not receive parental consent within a reasonable time, we will take steps to delete the information as soon thereafter as possible.

Third Party Website Links. Links to third party websites provided on the SCARPA Websites are provided as a convenience and you use them at your own risk. Such third party websites do not operate under this Privacy Policy. Information, which may personal or financial information, location data, contact details, etc., is collected by those third party websites and is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties prior to using their websites.

Changes to this Privacy Policy. SCARPA may change or update this Privacy Policy at its discretion at any time in the future. We may notify you about material changes to this Privacy Policy by sending a notice to the e-mail address you provided to us, by placing a notice on our Websites, or through some other manner, at SCARPA's discretion.

Questions‌ If you have any questions or concerns about the privacy or security of your information, you may contact us by email or mail at the following addresses:
1. You may send an email to customerservice@scarpa.com.
2. You may send mail to the following address:
SCARPA North America, Inc.
Attn: Customer Service
3550 Frontier Ave., Unit E
Boulder CO 80301

08192010