Edelrid Return/Exchange

The sale of all climbing equipment is FINAL. We will not accept returns for refunds or exchanges. This includes, but is not limited to, carabiners, protection, belay devices, harnesses, helmets, slings, cord and ropes. Please be absolutely sure of the items you wish to purchase before submitting your order. If the product you ordered has a warranty issue, please see our Warranty & Repairs Page before returning product. Climbing equipment sent to Scarpa for refund or without return authorization will be returned to the customer at the customer’s expense.

SCARPA Return/Exchange

Wrong size? Do they make your butt look big? Return your product within 60 days in new, unused condition. Please use a shipping box to avoid any unnecessary re-packaging fees.

If you need a different size, please just reorder via the site and we’ll credit you when we’ve received and processed your return.

To return product, simply use the return shipping label that came with your order and include a completed Return Authorization form.

If not using the SCARPA-issued return shipping label, all packages are the customer’s responsibility until it arrives in our warehouse. Please use a track-able shipping service to ensure your package makes it to us. Fed Ex or UPS are recommended.

Ship to:

SCARPA North America, Inc.
Returns Department
3550 Frontier Avenue Unit E
Boulder, CO 80301 USA

Please allow 2-3 weeks for receiving and processing of U.S. returns. Please allow 4-5 weeks for receiving and processing of Canadian returns.

We’ll email you a Return Confirmation when it’s been received here at SCARPA. You can always check your order status by logging into your account at the top navigation bar above for specifics on your order/return, as well.