Last updated 19 August 2010.
Collection and Use of Information
Personal Information. When you create a SCARPA account, purchase and/or register a product, download materials, register for newsletters or updates, or participate in an online survey, we may collect a variety of personal information, including your name, mailing, shipping and billing address, phone number, email address, contact preferences, and credit card information. We may also collect information that you provide to us about other people, for example, purchasing gifts or products for family or friends, such as their name, mailing address, email address, and phone number. The personal information we collect allows us to keep you posted on SCARPA's latest product announcements, updates, upcoming events, and SCARPA news, and helps us to improve our products, services, content, and advertising. If you do not want to be included on our mailing list, you can opt out anytime by changing your account preferences or clicking the unsubscribe link at the bottom of the email. Because SCARPA maintains several individual contact databases, e.g., for sales, contests, newsletters, etc., you may have to unsubscribe from each database individually. From time to time, we may use your personal information to send important notices, such as communications about a specific sales or service transaction, our products, their proper use, purchases and changes to our terms, conditions, and policies. Because this information is important to you, your use of SCARPA products, and your relationship with SCARPA, you may not opt out of receiving these communications. We may also use personal information for internal purposes such as auditing, data analysis, processing payments and orders, and research to improve our products, services, and customer communications. If you enter into a sweepstake, contest, or similar promotion, we may use the information you provide to administer those programs. In addition, information that you give us may be combined with other personal information (e.g., order history, demographic data, etc.) from third-party sources to improve our products, services, and programs. For example, we may receive updated delivery and address information from third-party sources, which we use to correct our records and insure delivery of SCARPA products and materials to you.
Use of Information. Financial and personal information that you provide is used to process your order, verify, bill, and collect payment for products that you order. We may use your contact information from any order to send SCARPA products, catalogs, emails, and other information about SCARPA, its affiliates, and/or its partners. If you register for SCARPA'S newsletter or mailing list and provide your email address to us, we will send you emails or other communications that may inform you of new products, special sales, promotional offers from SCARPA, our affiliates, partners, SCARPA news, and any other events or issues that we think you may enjoy or find interesting. You may opt-out of receiving future mailings by following the steps described below in "Removing, Correcting or Changing Your Information".
Service Providers: SCARPA shares personal information with companies and individuals who provide certain services for SCARPA, such as information and payment processing, extending credit, fulfilling customer orders, delivering products, managing, analyzing, and enhancing customer data, marketing consultation and assistance, providing customer service, website maintenance and operation, assessing your interest in our products and services, and conducting customer research or satisfaction surveys, etc. These companies have access to personal information, including financial information, needed to perform their services or functions, are obligated to protect your information, and may be located wherever SCARPA elects.
Partners: Other than processing your order and payment and similar tasks, SCARPA does not share your name and postal address with any non-SCARPA affiliate, nor does SCARPA share your credit card information or email address with any other third party. Our customer's private, personal information and privacy is respected by SCARPA. Occasionally, SCARPA may send information from our affiliates or partners to our customers that we think they may find interesting, in addition to communications directly from SCARPA.
Your Consent: SCARPA may disclose and use your personal information any time that you consent to such disclosure of use.
Removing, Correcting or Changing your Information. As a registered user, our Websites provide you with the choice to receive or decline most SCARPA communications. Except as otherwise provided herein, to elect not receive future electronic communications from SCARPA and not have your information shared with other companies, or to correct or change certain information that you have previously provided:
1. You may log on to scarpa.com as a registered user, access your account, and change or update your information and manage newsletter preferences.
2. You may send an email to email@example.com.
3. You may select the icon marked "Unsubscribe" at the bottom of any SCARPA email, however, please recall that because SCARPA maintains several individual contact databases, you may have to unsubscribe from each database individually.
Please note that, as stated above, from time to time, SCARPA may use your personal information to send important notices, such as communications about a specific sales or service transaction, our products, their proper use, purchases and changes to our terms, conditions, and policies. Because this information is important to you, your use of SCARPA products, and your relationship with SCARPA, you may not opt out of receiving these communications.
Children. SCARPA does not knowingly sell merchandise for purchase by children. If you are under 18, you may use our Websites only with the consent and involvement of a parent or guardian. We do not knowingly collect personal information from children under 13. Should a child whom we know to be under 13 send personal information to us, we may use that information to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information, and if we do not receive parental consent within a reasonable time, we will take steps to delete the information as soon thereafter as possible.
Questions If you have any questions or concerns about the privacy or security of your information, you may contact us by email or mail at the following addresses:
1. You may send an email to firstname.lastname@example.org.
2. You may send mail to the following address:
SCARPA North America, Inc.
Attn: Customer Service
3550 Frontier Ave., Unit E
Boulder CO 80301