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Fall 2017 Maestrale RS and Maestrale Ski Boot Recall

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Frequently Asked Questions

FAQ

Frequently Asked Questions

Frequently Asked Questions

How do I know what size SCARPA shoes I should order?minus sign

Finding the proper fit for your SCARPA performance footwear is critically important. Improper sizing of your footwear can lead to hotspots, blisters or worse. Most of our SCARPA footwear is based upon the Euro (Continental) size scale, where one whole Euro size equals 6.6mm. Compared to the standard US size scale, where one whole size equals 8.46mm, the Euro size scale offers smaller increments between each size, so that you can find a more precise fit. SCARPA ski boots are based upon the Mondopoint size scale, which is a millimeter measurement. You can click on our size chart here/below for a more detailed explanation, conversion chart and sizing recommendations.

How can I find the nearest SCARPA dealer?minus sign

Please go to our Dealer Locator to find the nearest authorized SCARPA retailer.

Can I purchase SCARPA replacement laces or other accessories?minus sign

Yes! We offer several different laces and lengths to choose from that are made by the original manufacturer. You can check out availability here.

What countries do you ship to?minus sign

We ship products to North and Central America. If you are outside of these areas, please go to the dealer locator on www.scarpa.net to find a retailer or distributor in your area.

Can I place an order and pick it up at the Boulder, CO office location?minus sign

Yes. Please select “Pickup at SCARPA - Boulder, CO” as the shipping method and then use our address for the shipping address: 3550 Frontier Ave, Unit E, Boulder, CO 80305. We will send you an e-mail when your order is ready to be picked up.

What are these warnings on the product pages and what is Prop-65 (P65)?minus sign

SCARPA North America shares your concerns about product safety and we continuously endeavor to ensure that our products comply with applicable safety and health requirements. California’s Proposition 65 (“Prop 65”) requires that manufacturers warn California consumers of products that contain, or may contain, certain chemicals known to the State of California to cause cancer or birth defects or other reproductive harms. SCARPA joins many other outdoor companies in issuing these Prop 65 warnings. As a result, the following notice will be posted on SCARPA products that may contain Prop 65 chemicals:

"[IMAGE] WARNING: This product can expose you to chemicals including hexavalent chromium, formaldehyde, and perfluorinated compounds, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov."

We provide this warning to ensure the safety of our customers and pursuant to Prop 65 and California law. For more info, please visit https://oehha.ca.gov/proposition-65.

Can I purchase SCARPA or Roffefella ski product parts and accessories?minus sign

Yes! We offer many replacement and repair parts to choose from that are made by the original manufacturer. You can check out availability here.

How can I receive the latest information about SCARPA and its products?minus sign

To receive the latest information on SCARPA and our products, please subscribe to our newsletter by entering your email address in the appropriate field at the bottom of our home page or by clicking here.

How can I unsubscribe from the SCARPA Newsletter?minus sign

To unsubscribe from the Newsletter, simply click on the unsubscribe link at the bottom of the Newsletter.

Is this really SCARPA®? How do I know if I'm looking at at fraudulent website?minus sign

Yes, you have reached the official SCARPA® North America website! There has recently been a spike in internet fraud with websites, Instagram accounts, and Facebook profiles pretending to sell SCARPA® products. Please only purchase items from www.scarpa.com and read this article for more tips on how to spot fraudulent websites.

Does SCARPA® give out free stickers?minus sign

Yes, we do! To receive free SCARPA® stickers, please mail us a self-addressed, stamped envelope (SASE) to: SCARPA North America, 3550 Frontier Ave, Unit E, Boulder CO, 80301. Please note, we will not send out stickers with out a SASE.

Warranty & Returns

Can I return or exchange my recently purchased SCARPA product?minus sign

If you are a retail customer, you can return your SCARPA or Rottefella product within 60 days of purchase as long as it is in new, unused condition. You will need to log into your account, or if you did not create an account at the time of purchase, you will need to create one before you can request a Return Merchandise Authorization (RMA). Once you are logged in you will see what products are eligible for return. Select the product(s) you wish to return, and follow the instructions for sending the product back to SCARPA N.A. If you need a different size, please re-order the size you need via the site and we’ll credit you when we’ve received and processed your return. There are no returns eligible for Pro or EP customers.

What do I do if I think I have a warranty issue or my SCARPA or Rottefella product needs to be serviced?minus sign

All SCARPA and Rottefella products are warranted to the original buyer for 1 year from the time of purchase. If you think you have a warranty situation, or you have a product that needs to be repaired or serviced, please go to our Warranty & Repair page to fill out the Product Service Request form and follow the provided instructions. SCARPA will evaluate your request once it arrives, and update you once we have a determination or repair estimate.

There seems to be a problem with my product, what should I do?minus sign

If you believe that there is a problem with your product you can use your free return shipping label included in the order to return the product for a refund. Make sure to fill out the return form and include it in the box. If you are a PRO consumer, please contact our Customer Service at [email protected]

How can I return an item bought from scarpa.com?minus sign

Use the return form and shipping label that you received with your package and follow the return procedure. Note that there are no returns accepted on PRO purchases. Products being returned must meet the following conditions: - The products have not been used - The products are returned within 60 days of receipt, - The products are in their original, undamaged packaging. Packages opened with care are not considered damaged. Once you have completed the return form, please enclose it with the product you wish to return. If you return the product in accordance with the SCARPA return procedure, SCARPA will issue a refund within 14 days of receiving the return. Note that depending on your bank's processing time that it could take additional time for this to be reflected in your account. Please contact our Customer Support for further information if needed at [email protected]

When will I receive my refund?minus sign

SCARPA will issue a refund within 14 days of receiving the return. Your refund will be issued automatically upon processing of the return. Once processed, you should receive your refund within 2-7 business days depending on your bank's processing time.

What should I do if my refund is incorrect?minus sign

If the amount refunded does not match your order and you believe there has been a mistake, please contact our Customer Support at [email protected]

Can I exchange an item if it is unsuitable?minus sign

Items cannot be exchanged, but may be returned. If the product is returned in accordance with the SCARPA return procedures and meets the refund conditions, you will receive a full refund. Please note, there are no returns on Pro purchases.

How much will it cost me to return a product?minus sign

Returns are free for retail customers and a free return label should be included in your order. If you did not receive a return label or have lost your return label, please contact consumer service at [email protected]

What should I do if I received the wrong item?minus sign

If you were shipped an incorrect item, please contact our Customer Support by phone at 303-998-2895 or by email at [email protected] We will arrange collection of the incorrect items and ship the correct item as fast as we can.

If I bought my product from scarpa.com, how do I return it if I think I have a warranty issue or need service?minus sign

You will need to have the product assessed by our product services team to determine if your product falls under our warranty guidelines. Please follow this linkto start the determination process.

What is the warranty policy for SCARPA products?minus sign

You can read SCARPA’s warranty policy at scarpa.com under "warranty" or by clicking here.

If I bought my product from a SCARPA reseller, how do I return it?minus sign

In most cases we will be able to evaluate the warranty claim, however, depending on where you purchased the product, you may need to return to the retailer in order to file the claim. Please follow this link to start the warranty assessment process through SCARPA directly. To speak to our Product Services team, please contact them at [email protected]

How do you define "normal usage"?minus sign

Normal usage of a product is usage as defined in accordance with the instructions given in the user manual supplied with the product.

Orders & Delivery

I am still waiting for my order to be delivered. What can I do?minus sign

If your delivery is late, please contact our Customer Service at [email protected]

Can I have my order sent to another person or to an address other than my billing address?minus sign

Yes, your order will be sent to the person and address you give in the delivery address field. You can associate multiple addresses with your account and have separate delivery and billing addresses.

How can I check that my order has been shipped?minus sign

When your order leaves our warehouse, you will be informed immediately by email. You can also track your order from your account page. (true?)

How do I use the tracking number?minus sign

By using the tracking number you can find out the delivery status of your order from the delivery service. You can find the number by signing in to your account and going to "Your orders", then selecting the relevant order and clicking on "Track my order" on the order information tab. Click "Track package" in the new window that opens, and you will be redirected to the delivery service's website.

What happens if I am out when the delivery service calls?minus sign

We do not require signature for delivery, so the package will be left for you while you are out.

Which delivery service will deliver my order?minus sign

We have 3 service providers for US customers: FedEx, UPS, and USPS. Your package will be delivered with the service you select. Note, USPS Priority Mail is also the only service that can deliver to PO Boxes, APO or FPO sites.

Can I change my delivery address after submitting my order?minus sign

We do our best to deliver your products as quickly as possible. Our system does not enable us to change your delivery address or your order once you have submitted it.

How do I enter a Promo Code or Gift Code for an online purchase?minus sign

When you are ready to make your purchase, go to your shopping cart (or click on the shopping cart button in the upper right corner of the page). When you are ready to confirm your order, enter your Promotional Code or Gift Code in the box provided for this purpose. Click on the question "Do you have a promotional code?". This will open a box for you to complete. Enter your code, written exactly as you received it. Please ensure that you do not add any extra spaces before or after the promotional code. This could happen if you copy-paste the code from an email or other electronic communication. After entering the code, click OK. Once your promotional code is confirmed and accepted, the discount is applied.

Can I change or cancel my order?minus sign

To ensure that orders reach our customers as soon as possible, they are processed as soon as they are placed. Once your order is confirmed, it is impossible to make any changes or cancellations. If you are not satisfied with your items when they arrive and you are a retail customer, you may return them back to our warehouse as long as they are in “like new”, resellable condition.

How can I be sure that my order has been received by SCARPA?minus sign

Once you have placed your order, you will automatically receive an e-mail with a detailed summary of your purchases. Please ensure that the email address used to place your order is correct as all information regarding your order will be sent to this address. If you haven't received an order confirmation email, please contact our Customer Service at [email protected] You can also check the status of your order by visiting the Order Tracking page under Your Account.

What payment methods can I use to pay for my orderminus sign

At scarpa.com, you can pay by credit card: Visa, Mastercard, or American Express. We do not accept Discover cards. Please note that if you are ordering from outside the USA, your Bank may apply additional fees due to the international bank transfer payment.

When will my card be charged?minus sign

The total order value will be charged to your card when your order is placed.

I am unable to complete my transaction. What should I do?minus sign

If your payment is declined, please check that your card number and expiration date are correct. Also check that your bank has not blocked the payment. For security reasons, Customer Support cannot access your bank details, but they are available to give you advice by phone at 303-998-2895.

Can I request changes to my invoice?minus sign

Your invoice is automatically printed out when your order is shipped. This includes the invoicing address you provided when placing your order. Please ensure that it is correct as changes cannot be made on an invoice once the order is processed.

What are your delivery times and costs?minus sign

Orders are processed and shipped Monday to Friday, 8am to 5pm. Orders are normally processed within 48 hours of receipt. We offer the following shipping services: 1) FED EX GROUND (FREE for purchases over $100) - Delivery within 4 to 8 business days. No PO, FPO, or APO Boxes. 2) FED EX 2ND DAY - Delivery within 2 business days after order processing. No PO, FPO, or APO Boxes. 3) FED EX NEXT DAY AIR - Delivery next business day once order is processed. No PO, FPO, or APO Boxes. 4) UPS GROUND - Delivery within 4 to 8 business days. No PO, FPO, or APO Boxes. 5) USPS PRIORITY MAIL - PO Box Shipments Only – Delivery within 5-10 business days. Please select this option for FPO or APO Boxes with delivery within 4-6 weeks. 6) CUSTOMER PICKUP at our Boulder, CO offices - Free!

Need Help?


Phone:

303.998.2895
MON - FRI 8am - 5pm MST
Colorado, USA


Address:

SCARPA North America, Inc.
3550 Frontier Ave Unit E
Boulder, Colorado
80301 USA


Contact Us

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SCARPA PRIVACY POLICY

Last updated 12 October 2018.  Effective immediately.

 

At SCARPA North America Inc., we recognize the importance of our customer’s personally identifiable information or data (collectively the “personal information”) and privacy.  SCARPA uses your personal information mainly to improve our products, Services, and advertising.  This SCARPA Privacy Policy (the “Privacy Policy”) describes how SCARPA and its parent, subsidiary, and affiliate companies (collectively “SCARPA”, “we”, or “us”) collect, use, share, and store information through the mail, retail stores and wholesale accounts, SCARPA.com and other websites that link to this privacy policy (collectively the “Services”).

 

By visiting any SCARPA Website (the “Websites”) or App, and/or by using the Services, including but not limited to, creating a SCARPA account, purchasing and/or registering a product, downloading materials, registering for newsletters or updates, participating in an online survey, accessing customer care or warranty services, or by otherwise providing any personal information or data to SCARPA, you agree to the policies described herein and to the Terms of Use, which are incorporated into this Privacy Policy by this reference.  Please review this Privacy Policy and contact us if you have any questions.

 

Collection and Use of Information

 

Personal Information.  When you access the SCARPA Website or App, use our Services, or otherwise provide any personal information or data to us, we may collect, use, and store that personal information, including but not limited to your name, mailing, shipping and billing address, phone number, email address, contact preferences, and credit card information.  We may also collect information that you provide to us about other people, for example, by purchasing gifts or products for family or friends, we may collect their name, mailing address, email address, and phone number.  The personal information we collect allows us and our marketing provider(s) to keep you posted on SCARPA’s latest product announcements, updates, upcoming events, and SCARPA news, and helps us to improve our products, Services, content, and advertising.  If you do not want to be included on our mailing list, you can opt out anytime by changing your account preferences or clicking the unsubscribe link at the bottom of the email.  Because SCARPA maintains several individual contact databases, e.g., for sales, contests, newsletters, etc., you may have to unsubscribe from each database individually.  From time to time, we may use your personal information to send important notices, such as communications about a specific sales or service transaction, our products, their proper use, purchases and changes to our terms, conditions, and policies.  Because this information is important to you, your use of SCARPA products, and your relationship with SCARPA, you may not opt out of receiving these communications.  We may also use personal information for internal purposes such as auditing, data analysis, processing payments and orders, and research to improve our products, Services, and customer communications.  If you enter into a sweepstake, contest, or similar promotion, or access linked social media accounts, we may collect and use the information you provide to administer those programs.  In addition, information that you give us may be combined with other personal information (e.g., order history, demographic data, etc.) from third-party sources to improve our products, Services, and programs.  For example, we may receive updated delivery and address information from third-party sources, which we use to correct our records and insure delivery of SCARPA products and materials to you.

 

Non-Personal Information. We automatically collect non-personal information, i.e., information that is not associated with a specific individual, from you when you visit the Websites and/or use our Services.  This information may include your Internet Protocol ("IP") address (which is the number automatically assigned to your computer whenever you access the Internet), browser type and language, Internet service provider (“ISP”), referring and exit pages, operating system, date and time stamp, and other data.  The IP address does not identify your name, email address, or other personal information.  We may use your IP address to help diagnose problems with our server, to administer our Websites, understand and analyze trends, learn about user behavior on the site, and to gather demographic information about our user base as a whole.  We may also collect information, such as your occupation, language, zip code, area code, unique device identifier, location, and the time zone where our products are used so that we can better understand customer behavior and improve our products and advertising.  We also may collect information about how you use our Websites and Services from our other products. For example, some e-mail communications you may receive from SCARPA Websites, Apps, and/or Services may include a clickable URL, which will automatically direct you to the Websites and collect non-personal information in the process. To avoid having your non-personal information collected, do not click on URL links presented in any SCARPA electronic communications. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

            Cookies and Similar Technologies: We may also collect non-personal information through the use of “cookies” and other technologies such as pixel tags, Geo-IP locating tools, and web beacons.  A cookie is a file that is added to your computer so that the Websites can remember something about you, for example, to retain the contents in your shopping cart or to ensure you receive appropriate pop-up dialogs.  This helps us to better understand our customer’s locations, use of the Websites and preferences, tells us which parts of our Websites our customers have visited and the frequency and length of such visits, helps us improve the appearance and functionality of the Websites, and measures and facilitates our understanding of the effectiveness of advertisements and web searches.  We treat information collected by cookies and other technologies as non-personal information.  When non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.  Cookies may remain on your computer after you log off the Websites.  By modifying your Web browser settings, you may refuse to accept cookies.  If you do so, you may not be able to access or use certain features of the Websites.

 

Use of Information.  Financial and personal information that you provide is used to process your order, verify, bill, and collect payment for products that you order.  We may use your contact information from any order to send SCARPA products, catalogs, emails, and other information about SCARPA, its affiliates, and/or its partners.  If you register for SCARPA’s newsletter or mailing list and provide your email address to us, we will send you emails or other communications that may inform you of new products, special sales, promotional offers from SCARPA, our affiliates, partners, SCARPA news, and any other events or issues that we think you may enjoy or find interesting.  You may opt-out of receiving future mailings by following the steps described below in "Removing, Correcting or Changing Your Information".

 

Disclosure of Information to Third Parties.  SCARPA does not disclose or share your personal information with other companies, persons or agencies, unaffiliated with SCARPA, except as described in this Privacy Policy:

            Service Providers:  SCARPA shares personal information with companies and individuals who provide certain services for SCARPA, such as information and payment processing, extending credit, fulfilling customer orders, delivering products, managing, analyzing, and enhancing customer data, marketing consultation, research, assistance, and/or sponsorship, providing customer service, website maintenance and operation, assessing your interest in our products and Services, and conducting customer research or satisfaction surveys, etc.  These companies have access to personal information, including financial information, needed to perform their services or functions, are obligated to protect your information, and may be located wherever SCARPA elects.

            Partners:  SCARPA may share your email and contact information with third parties who co-sponsor events with SCARPA, and/or who collaborate with SCARPA in various activities, including marketing, promotional, and other activities.  Except as otherwise described herein, for example, marketing collaboration with third parties, processing your order and payment and similar tasks, SCARPA does not share your name and postal address with any non-SCARPA affiliate, nor does SCARPA share your credit card information or email address with any other third party.  Our customer's private, personal information and privacy is respected by SCARPA.  Occasionally, SCARPA may send information from our affiliates or partners to our customers that we think they may find interesting, in addition to communications directly from SCARPA.

            Lawful Requests:  SCARPA may release your personal information: if it receives a lawful request through legal or administrative process, litigation, and/or from public or governmental authorities in or outside of your country of residence; to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of SCARPA, our customers, our employees, and/or others.  SCARPA may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

            Business Transfers:  In the future, SCARPA may sell or buy companies, subsidiaries, business units, etc., and transfer or receive customer personal information as a result.  Such personal information remains subject to the provisions made in any pre-existing privacy policy, unless modified or the customer consents otherwise.  In the unlikely event that SCARPA North America Inc. or substantially all of its assets are acquired, customer personal and non-personal information will be one of the transferred assets and will be subject to the terms of this Privacy Policy as it may be amended in the future.

            Your Consent:  SCARPA may disclose and use your personal information any time that you consent to such disclosure of use.

Third Party Analytics: Our website also uses third-party analytics vendors such as Google and Facebook, Twitter, Vimeo, and Mailchimp Analytics and similar services. 

Additional information about how data is collected and processed by third-party analytics vendors is found at:

Google Analytics: www.google.com/policies/privacy/partners/

Facebook Analytics: https://analytics.facebook.com/, and https://www.facebook.com/policy.php

Twitter: https://twitter.com/en/privacy

YouTube: https://google.com/intl/en/policies/privacy

Vimeo: https://vimeo.com/privacy

Mailchimp: https://mailchimp.com/legal/privacy 

We and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and content of our websites, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.

Interest-Based Advertising.  We may work with third-party advertising companies that collect and use information about your online activities across sites over time, in order to deliver more relevant advertising when you are using the Websites and/or Services. This practice is known as interest-based advertising. You may visit Document4www.aboutads.info to learn more and to opt out of this type of advertising by companies participating in the Digital Advertising Alliance self-regulatory program. We do not operate or control these sites and are not responsible for the opt out choices available there. Note that electing to opt out will not stop advertising from appearing in your browser or applications, although it may make the ads you see less relevant to your interests. If you delete, block or otherwise restrict cookies or use a different computer or Internet browser, you may need to renew your opt-out choice. Our Websites currently do not have a mechanism to recognize “Do Not Track” signals.

 

Removing, Correcting or Changing your Information.  As a registered user, our Websites provide you with the choice to receive or decline most SCARPA communications.  Except as otherwise provided herein, to elect not receive future electronic communications from SCARPA and not have your information shared with other companies, or to correct or change certain information that you have previously provided:

  1. You may log on to scarpa.com as a registered user, access your account, and change or update your information and manage newsletter preferences. 
  2. You may send an email to [email protected].
  3. You may select the icon marked “Unsubscribe” at the bottom of any SCARPA email, however, please recall that because SCARPA maintains several individual contact databases, you may have to unsubscribe from each database individually. 

Please note that, as stated above, from time to time, SCARPA may use your personal information to send important notices, such as communications about a specific sales or service transaction, our products, their proper use, purchases and changes to our terms, conditions, and policies.  Because this information is important to you, your use of SCARPA products, and your relationship with SCARPA, you may not opt out of receiving these communications. Further, SCARPA will not delete personal information that is required by law or other ongoing legal obligations. If you would like to correct or request changes to the personal information that you have previously provided to us, please contact us at: [email protected]

 

Protection of Personal Information.  SCARPA is committed to protecting the personal information we collect.  While we cannot guarantee its security, we have implemented security procedures that we deem to be reasonable and appropriate to help protect the personal information that you provide to us. However, please understand that when you communicate with customer service via email or chat on our websites, these communications may not be encrypted, and we request ask that you do not share sensitive or personal information through email or chats. We may retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

 

Information That You Post. When you use some SCARPA Services or applications or post on SCARPA Websites, chat room, or social networking service, the personal information that you share is visible to other users and can be read, collected, and used by them.  You are solely responsible for the personal information you choose to submit and publicize.  For example, if you list your name and email address in a forum posting, that information is public.  Please take care when using these features as this information is considered public information under this Privacy Policy.  

 

Children.  SCARPA does not knowingly sell merchandise for purchase by children.  If you are under 18, you may use our Websites only with the consent and involvement of a parent or guardian.  Our Websites and Services are not intended for the use of children under the age of 13 and we do not knowingly collect personal information from children under 13.

 

Third Party Website Links.  Links to or from third party websites or social media provided on the SCARPA Websites, App, and/or Services are provided as a convenience and you use them at your own risk.  Such third party websites and social media do not operate under this Privacy Policy.  Information, which may personal or financial information, location data, contact details, etc., may be collected by those third parties and such collection and use is governed by their privacy practices.  We encourage you to learn about the privacy practices of those third parties prior to using their websites or social media.

 

California Residents. Under California Civil Code Section 1798.83, California residents who have made a purchase from SCARPA Websites within the past eighteen (18) months may request certain information regarding disclosure of personal information to third parties for direct marketing purposes. To request this information, please contact SCARPA as provided below.

 

Changes to this Privacy Policy.  SCARPA may change this Privacy Policy at its discretion at any time in the future.  If we change this Privacy Policy, we will post the revised Privacy Policy online.  We may notify you about material changes to this Privacy Policy by sending a notice to the e-mail address you provided to us, by placing a notice on our Websites, or through some other manner, at SCARPA’s discretion. Please check our Websites regularly to see if this Privacy Policy has changed.

 

International Users and Transfers. This Privacy Policy applies to transactions within the United States.  Our products and Services may be provided using resources and servers located in various countries around the world, therefore your personal data may be transferred outside the country where you use our Services. In such cases we may take steps to ensure that adequate protection for your personal data is provided as required by applicable laws.

 

Questions? Please Contact Us. If you have any questions or concerns about the privacy or security of your information, you may contact us by email or mail at the following addresses:

  1. You may send an email to [email protected]
  2. You may send mail to the following address:

SCARPA North America, Inc.

Attn: Customer Service

3550 Frontier Ave., Unit E

Boulder, CO 80301

303.998.2895 Ext. 100

 

 

 

 

SCARPA TERMS OF USE

Last updated 4 April 2018.  Effective immediately.

 

 

 

Welcome to SCARPA’s Internet website.  SCARPA North America Inc. and/or its affiliates ("SCARPA") provides website access and features to you subject to the following Terms of Use (collectively the “Terms”). PLEASE READ THESE TERMS CAREFULLY BEFORE USING ANY SCARPA WEBSITE.  BY USING ANY SCARPA WEBSITE, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS; IF YOU DO NOT AGREE, DO NOT USE THIS WEBSITE.  PLEASE NOTE THAT SECTION 20 BELOW CONTAINS A MANDATORY ARBITRATION CLAUSE WITH A CLASS ACTION WAIVER, WHICH AFFECTS YOUR LEGAL RIGHTS.  PLEASE READ IT. SCARPA may, in the future, modify or revise these Terms at its sole discretion, without any notice. When we make changes, we will update these Terms here. Your use of this Website and any other SCARPA Websites, including but not limited to: blogspot.scarpa.com and any other websites owned, operated or maintained by SCARPA, (the “Websites”) following any such revision constitutes your agreement to the revised Terms. You should check these Terms periodically for changes.  The Websites are the property of SCARPA and its licensors.

 

By using the Websites, you represent that you are at least 18 years old, or you are at least the minimum legal age to enter into a contract in the jurisdiction in which you are viewing the Websites. The Websites and the information contained in reference herein are for your personal, non-commercial use only. As long as you comply with these Terms, SCARPA grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Websites.

 

1. Content. All text, graphics, interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively the “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Websites is owned, controlled or licensed by or to SCARPA, and is protected by trade dress, copyright, patent, and trademark laws, and various other intellectual property rights and unfair competition laws.  Except as expressly provided in these Terms, no part of the Websites and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without SCARPA’s express prior written consent. You may use information on SCARPA products and services (such as data sheets, product images, technical specifications, articles, and similar materials) from the Websites, provided that you (1) do not remove any copyright or other proprietary notice from any of the materials, (2) use such information only for your personal informational use and do not sell or modify the Content or reproduce, display, publicly perform, distribute, or otherwise use the Content in any way for any public or commercial purpose, (3) do not use the Content in a manner that implies an association with SCARPA, or any of our products, services or brands, and (4) do not make any additional representations or warranties relating to such materials.

 

2. Third-Party Website Links. The Websites may contain links to other third-party websites (“Linked Websites”). Any such Linked Websites are provided solely for your reference and as a convenience to you. SCARPA does not endorse or make any representation or warranty regarding the content or accuracy of such Linked Websites. Such Linked Websites are not under SCARPA’s control, and SCARPA is not responsible for and makes no endorsement or representation about the information or materials contained on such Linked Websites. If you access any Linked Websites, you do so at your own risk.  SCARPA IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES INCURRED BY YOU AS A RESULT OF YOUR DEALINGS WITH ANY THIRD-PARTY OR LINKED WEBSITES, ANY MERCHANT OR OPERATOR OF THIRD-PARTY OR LINKED WEBSITES, OR ANY OTHER PERSON WITH WHOM YOU ENGAGE IN ANY TRANSACTION.

 

3. Limited License to Access Websites.  As long as you comply with these Terms, SCARPA grants you a limited license to access and make personal use of the Websites. SCARPA also grants you a limited, revocable, and nonexclusive right to create a link to the Websites’ home pages provided that the link does not portray SCARPA, or its products or services, in a false, misleading, derogatory, or otherwise offensive matter. You may not use any SCARPA logo or other proprietary graphic or trademark as part of the link without express written permission. Without the express prior written consent of SCARPA, this limited license does NOT allow you: (1) to reproduce, duplicate, copy, sell, resell, visit, or in any way otherwise use or exploit for any commercial purpose all or any part of the Websites or its Content; (2) to collect and/or use any product listings, descriptions, or prices; (3) any derivative use of the Websites or their Content; (4) to download or copy information, including but not limited to account information, for the benefit of yourself or any third party; (5) to download or modify all or any part of the Websites; (6) any use of data mining, robots, or similar data gathering and extraction tools; (7) to use any meta tags or any other hidden data utilizing SCARPA's name or trademarks; (8) to frame or capture any trademark, logo, or other proprietary information (e.g., text, photographs, images, page layout, etc.) on the Websites, and/or (9) any other inappropriate or improper use of the Websites. Any unauthorized use by you of any of these Terms shall automatically terminate the limited license granted by SCARPA to you to use the Websites.

 

4. Your Account and Obligations.  If you use the Websites, you are solely responsible for maintaining the confidentiality of your account information (including but not limited to your password and credit card information) and for restricting access to your computer.  You agree to accept full responsibility for all activities that occur under your account or password and you agree to notify SCARPA immediately of any unauthorized use of your account or password, or any other breach of security. You understand and agree that you may be held liable for losses incurred by SCARPA and/or any other user of or visitor to the Websites due to someone else using your SCARPA username, password or account if you fail to keep your account information secure and confidential.

                You may not use any other person’s SCARPA username, password or account at any time without the express permission and consent of the holder of that SCARPA username, password or account. If you are under 18, you may use SCARPA’s Websites only with involvement and approval of a parent or guardian. SCARPA will not be liable for any loss or damage arising from your failure to comply with these obligations. You agree not to impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person's username, password or other account information, or another person's name, likeness, voice, image or photograph. You also agree to notify SCARPA at [email protected] immediately upon learning of any unauthorized use of your username, password, other account information, or any other breach of security that you become aware of involving or relating to any SCARPA Websites. SCARPA may suspend or terminate your account and your use of any Websites if you fail to comply with these Terms, and SCARPA reserves the right to refuse service, terminate any account, remove or edit Content, and/or cancel orders in SCARPA’s sole discretion.

             Your use of the Websites is conditioned upon your agreement to comply with all applicable laws in connection with your use of the Websites, these Terms, and such further limitations as may be set forth in any written or on-screen notice from SCARPA.  In addition, you agree that all information that you provide to SCARPA in connection with any purchase, transaction or other interaction with SCARPA on the Websites will be accurate, complete, and current. You agree to pay all charges and any applicable taxes incurred by yourself and/or any other users of your credit card, debit card, or other payment method used in connection with any purchase or transaction with SCARPA at the prices in effect when such charges are incurred.

 By using the Websites, you agree not to violate, attempt to violate or assist others in violating or attempting to violate the security of the Websites, including, without limitation, doing or attempting any of the following: (1) probing, scanning, or testing the vulnerability of the Websites, their servers, systems or networks, (2) breaching authentication/security measures,
 (3) logging into a server or account or accessing data that you are not authorized to access,
 (4) interfering in any way with the Websites’ services to any user, host, or network, by any means including, viruses, spam, overloading, etc., and/or (5) sending unsolicited email, and/or forging headers in any email or posting.



               You agree that SCARPA may, in its sole discretion and without prior notice, terminate your access to the Websites and/or block your future access to the Websites, for any reason, including but not limited to: (1) if we determine that you have violated these Terms or other agreements or guidelines associated with your use of the Websites, (2) requests by law enforcement or other government agencies, (3) a request by you, (4) discontinuance or material modification of the Websites or any service offered on or through the Websites, or (5) technical issues or problems.  You agree that SCARPA will not be liable to you or to any third party for termination of your access to the Websites.  You also agree that any violation by you of these Terms will constitute at minimum an unlawful and unfair business practice, and will cause irreparable harm to SCARPA, for which monetary damages may be inadequate, and you consent to SCARPA obtaining any injunctive or equitable relief that SCARPA deems necessary or appropriate in such circumstances.  If SCARPA initiates any legal action against you as a result of your violation of these Terms, you agree that SCARPA will be entitled to recover from you, and you agree to pay, all SCARPA’s reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to SCARPA. These remedies are in addition to any other remedies SCARPA may have at law or in equity.

 

5. Electronic Communications.  When you visit SCARPA Websites or send e-mails to us, you are communicating with us electronically and you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Websites. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

6. Privacy.  SCARPA uses its own and third-party cookies to improve your experience and our services, by analyzing how people use our website. By continuing to use the website, you accept their use. Please review SCARPA’s Privacy Policy, which applies to your use of the Websites, and which is incorporated into and made a part of these Terms by this reference. Additionally, by using the Websites, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Websites may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

 

7. Copyright.  All Content included on the Websites, such as text, images, graphics, logos, icons, audio and video clips, digital downloads, data compilations, and software, and the compilation of all Content on this Websites is the exclusive property of SCARPA, its licensors, or its suppliers and protected by the United States Copyright Act and international copyright laws. Nothing stated or implied on the Websites gives you any license or legal right under any copyright of SCARPA or any third party. Federal and state laws, prohibit you from duplicating, copying, reproducing, broadcasting, modifying, editing, distributing, displaying, publishing, performing, circulating, or transmitting any Content or part of the Websites for any purpose.

 

8. Trademarks. All trademarks, logos and service marks (the "Marks") displayed on the Websites are owned by SCARPA and/or third parties. You are prohibited from using any of the Marks without the express, prior, written permission of SCARPA or such third party.  If you would like information about obtaining SCARPA's permission to use the Content on your website, e-mail [email protected].  Some of the U.S. registered trademarks owned by SCARPA include: SCARPA, S SCARPA, and NO PLACE TOO FAR.  All other Marks on our Websites and other SCARPA.com graphics, logos, page headers, icons, scripts, and service names are trademarks, registered trademarks, or trade dress of SCARPA in the U.S. and/or other countries, and are owned exclusively by SCARPA.  SCARPA's trademarks and trade dress may not be used in connection with any product or service that is not SCARPA's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits SCARPA. All other trademarks not owned by SCARPA that appear on the Websites are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SCARPA. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on the Websites confers on you any license or right under any patent or trademark of SCARPA or any third party.

 

9. Materials You Post on the Websites.  You may post reviews, comments, photos, and other materials, send emails and other electronic communications, and submit suggestions, comments, questions, or other information, so long as the materials are not illegal, obscene, threatening, defamatory, and/or objectionable in SCARPA’s sole discretion, and so long as the materials don’t invade anyone’s privacy, otherwise injure anyone, or infringe on intellectual property rights. In addition, the materials you post may not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any materials. If you do post or submit material, you grant SCARPA a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such materials throughout the world in any media.  You grant SCARPA and its sub-licensees the right to use the name that you submit in connection with such materials, if they choose. You represent and warrant (1) that you own or otherwise control all of the rights to the materials that you post; (2) that the materials are accurate; (3) that use of the materials you supply does not violate this policy and will not cause injury to any person or entity; and (4) that you will indemnify SCARPA for all claims resulting from materials you supply. SCARPA reserves the right, but not the obligation, to monitor and edit or remove any activity or materials in its sole discretion. SCARPA explicitly disclaims, takes no responsibility for, and assumes no liability for any materials posted by you or any third party.

 

10. Copyright Complaints.  SCARPA respects the intellectual property of others.  It is SCARPA's policy, as appropriate and in its sole discretion, to terminate the accounts of users who infringe upon the copyrights of third parties. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at:           

                                                      SCARPA North America, Inc.,

                                                      Attn: Marketing Dept/DMCA Copyright Complaints

                                                      3550 Frontier Ave., Unit E

                                                      Boulder, CO 80301

                                                      303.998.2895 (phone)

                                                      303.998.2899 (fax)

                                                      [email protected]

and include the following information in writing, which is required pursuant to the Digital Millennium Copyright Act ("DMCA"): 

                  (1) A detailed description of the copyrighted work that you claim has been infringed.

                 (2) A description of where the material that you claim is infringing is located on the Websites reasonably sufficient to allow SCARPA to locate the material.

                  (3) Your address, telephone number, and e-mail address.

                  (4) A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

                 (5) A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf

                (6) Your physical or electronic signature, if you are the copyright owner or authorized to act on the copyright owner’s behalf, or the physical or electronic signature of the owner or person authorized to act on behalf of the owner of the copyright that has been allegedly infringed upon.

You acknowledge that if you fail to comply with all of the above requirements, your DMCA notice may not be valid. Please see 17 U.S.C. § 512 for more information regarding the DMCA and DMCA notifications.

 

11. Risk of Loss.  All items that you order and purchase from SCARPA through the Websites are transported and delivered by an independent carrier, unaffiliated with SCARPA. Title to the items you have purchased, as well as risk of the items loss, passes to you once SCARPA delivers the items to the carrier.

 

12. Product Descriptions & Availability.  While SCARPA tries to accurately describe its products and their availability, SCARPA does not represent or warrant that its product descriptions, availability, and/or any other Content are free of error, complete, up to date, or reliable. Please note that colors of SCARPA products may appear differently on your computer monitor than they are in reality.  Most SCARPA products are available to view at SCARPA retailers throughout the world.  If a product offered by SCARPA itself is not as described, your sole remedy is to return it in unused condition.

 

13. SCARPA's Liability.  SCARPA makes no representations or warranties about the accuracy, reliability, completeness, or timeliness of the Content or about the results to be obtained from using the Websites and the Content. Any and all use of the Websites and the Content is at your own risk. Changes are periodically made to the Websites and may be made at any time by SCARPA in its sole discretion. Some Content on the Websites may be provided by third parties and SCARPA explicitly disclaims all responsibility for any such Content provided by third parties.

 

14. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY: WEBSITES. Your use of the SCARPA Websites is at your own risk. If you are dissatisfied with any of the Content or other contents of the SCARPA Websites or with these Terms, your sole remedy is to discontinue use of the SCARPA Websites.  THE WEBSITES AND ALL INFORMATION, CONTENT, MATERIALS, SOFTWARE, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITES ARE PROVIDED BY SCARPA ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING.  SCARPA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITES OR THE INFORMATION, CONTENT, MATERIALS, SOFTWARE, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITES, UNLESS OTHERWISE SPECIFIED IN WRITING SIGNED BY AN AUTHORIZED SCARPA REPRESENTATIVE.  YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITES IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SCARPA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALTHOUGH SCARPA TAKES COMMERCIALLY REASONABLE MEASURES TO PROTECT ITS CUSTOMERS PERSONAL INFORMATION, SCARPA DOES NOT WARRANT THAT (1) THE WEBSITES, (2) INFORMATION, CONTENT, MATERIALS, SOFTWARE, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITES, (3) THE WEBSITES’ SERVERS, OR (4) E-MAIL ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.  EXCLUDING SCARPA’S INTENTIONAL MISCONDUCT, SCARPA EXPLICITLY DISCLAIMS AND WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITES OR FROM ANY INFORMATION, CONTENT, MATERIALS, SOFTWARE, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITES, UNLESS OTHERWISE SPECIFIED IN WRITING SIGNED BY AN AUTHORIZED SCARPA REPRESENTATIVE. This provision may be unenforceable or inapplicable within the State of New Jersey.

 

15. LIMITED WARRANTY: PRODUCTS.  SCARPA products are warranted to the original retail purchaser to be free from defects in materials and workmanship for one year from the original date of purchase. Warranties for non-SCARPA products, that is products sold by SCARPA but manufactured by other manufacturers (by way of example, products manufactured by Koflach or Rottefella), may be different.  Check the materials that come with the non-SCARPA products and that manufacturer’s website for information about their warranties.  If you purchase a SCARPA product from any SCARPA Websites that you believe is defective, return the product to us pursuant to the SCARPA Return Policy and include your receipt and proof of purchase showing the purchase date. SCARPA will repair or replace the product at our sole discretion.  If SCARPA determines that there is no warranty issue with the returned product, the product will be returned to you with a note of explanation.  SCARPA’S LIABILITY UNDER THIS LIMITED WARRANTY IS EXPLICITLY LIMITED SOLELY TO SUCH REPAIR OR REPLACEMENT.  UPON EXPIRATION OF THE WARRANTY PERIOD, SCARPA SHALL HAVE NO LIABILITY UNDER THIS LIMITED WARRANTY OR OTHERWISE.  THE FOLLOWING ARE EXPLICITLY EXCLUDED AND NOT COVERED BY THIS LIMITED WARRANTY: (1) DAMAGES DUE TO NORMAL USE AND WEAR; (2) DAMAGES DUE TO ABUSE OR ACCIDENTS; (3) SCARPA PRODUCTS THAT HAVE BEEN RESOLED OR IN ANY WAY MODIFIED; AND (4) THE FIT OF ANY SCARPA PRODUCT.  THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, and except as otherwise specified above, SCARPA MAKES NO WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTY AS TO THE DESIGN, CONDITION OR QUALITY OF MATERIALS AND WORKMANSHIP TO THE PURCHASER OF THE GOODS AND/OR ANY OTHER PERSON WHATSOEVER. NOTHING CONTAINED IN THE FOREGOING SENTENCE IS INTENDED TO RELEASE THE SELLER FROM LIABILITY FOR ORDINARY DAMAGES FOR PROVEN PRODUCT LIABILITY CLAIMS. 

Please note that certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If you are a resident of such a state and these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

 

16. Reserved Rights. SCARPA reserves the right to do any of the following, for any reason, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Websites, or any portion of the Websites; (2) to modify or change the Websites, or any portion of the Websites, and any applicable policies or terms; (3) to interrupt the operation of the Websites, or any portion of the Websites, as necessary to perform routine or non-routine maintenance, error correction, or other changes; and (4) discontinue or restrict your use of the Websites.

 

17. WARNING: SKIING, CLIMBING, MOUNTAINEERING, TRAIL RUNNING, HIKING, WALKING, AND RELATED ACTIVITIES, ARE POTENTIALLY LIFE THREATENING, HAZARDOUS, AND DANGEROUS.  By purchasing or using any SCARPA equipment in any manner, you agree that you are: (1) personally and solely responsible for: (a) learning and knowing the limits and capabilities of the equipment and yourself, (b) the proper use of and techniques for such equipment, (c) making responsible, sound decisions in changing situations, and (2) assuming all risks and accepting full and complete responsibility for any and all damages and injury of any kind to yourself or others, including death, paralysis, and serious injury, which may result from or is related to your use of any equipment manufactured by or purchased through SCARPA, its partners, Websites, or retailers.  In addition, YOU AGREE TO ASSUME ALL RISKS AND ACCEPT FULL AND COMPLETE RESPONSIBILITY FOR ANY AND ALL DAMAGES AND INJURY OF ANY KIND, INCLUDING DEATH, PARALYSIS, AND SERIOUS INJURY, WHICH MAY RESULT FROM OR IS RELATED TO YOUR USE OF OR RELIANCE UPON ANY MATERIALS OR INFORMATION PRODUCED BY SCARPA, ITS PARTNERS, AND/OR THAT IS CONTAINED IN ANY SCARPA WEBSITES, CATALOGS, PUBLICATIONS, OR OTHER SCARPA MATERIALS.  Resources like the SCARPA Websites and publications can provide useful information and tips, but they are no substitute for good decision making, safe and appropriate use of equipment, or professional instruction for the numerous hazardous situations in which you may choose to use SCARPA products.

 

18. Disclosure of Your Information.  You agree and SCARPA reserves the right at all times and without further notice to disclose any information that SCARPA deems necessary to comply with any applicable law, regulation, administrative or legal process or governmental request.  SCARPA also may disclose your information when SCARPA determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.  You agree that SCARPA may disclose any information we have about you (including your identity) if SCARPA determines that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Websites, or to identify, contact or bring legal action against someone who may be causing injury to or interference with, either intentionally or unintentionally, the Websites, SCARPA’s rights or property, or the rights or property of the Websites’ users, including SCARPA’s customers. You acknowledge and agree that SCARPA may preserve any transmittal or communication by you, including emails, through the Websites or any service offered on or through the Websites, and may also disclose such data if required to do so by law or SCARPA determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these Terms, (3) respond to claims that any such data violates the rights of others, and/or (4) protect the rights, property or personal safety of SCARPA, its employees, users of or visitors to the Websites, and the public. 

 

19. Indemnity.  YOU AGREE TO DEFEND, INDEMNIFY AND HOLD SCARPA, ITS SUCCESSORS, AND ASSIGNS, AND ITS AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CO-BRANDERS OR OTHER PARTNERS, HARMLESS FROM ANY DEMANDS, DAMAGES, LOSS, LIABILITY, CLAIMS OR EXPENSES (INCLUDING ATTORNEYS’ FEES AND JUDGMENTS OF ANY KIND OR NATURE), MADE AGAINST OR INCURRED BY SCARPA BY YOU, ANY PERSON OR ENTITY ACTING ON YOUR BEHALF, AND/OR ANY THIRD PARTY RELATED TO, ARISING OUT OF OR IN CONNECTION WITH YOUR IMPROPER USE OF THE WEBSITES, YOUR BREACH OF ANY OF THESE TERMS, AND/OR ANY OTHER VIOLATION BY YOU THAT CREATES LIABILITY FOR SCARPA. This provision may be unenforceable or inapplicable within the State of New Jersey.

 

20. Applicable Law; Dispute Resolution; Arbitration; Class Action Waiver; Miscellaneous Provisions. By visiting or using any SCARPA Websites, you agree that:  

(1) All matters relating to these Terms, and/or your access to or use of the Websites, including all disputes, will be governed by the laws of the United States and by the laws of the State of Colorado without regard to its conflicts of laws provisions.

(2) In the event of any controversy or dispute between SCARPA and you arising out of or in connection with these Terms and/or your use of the Websites, SCARPA and you shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within thirty (30) days, then either party may request that such controversy or dispute be mediated. The mediation may be conducted in person, through the submission of documents, by phone or online. If conducted in person, the mediation shall take place in Boulder, Colorado.  If the dispute is not resolved through mediation within a reasonable time (not to exceed sixty (60) days from the mediation request), then the parties shall be free to pursue any right or remedy available to them under applicable law through binding arbitration as described below.

(3) BINDING ARBITRATION: In the event of any dispute arising under or relating to these Terms your access to or use of the Websites (including products or services sold or distributed by SCARPA through SCARPA Websites), such dispute will be finally and exclusively resolved by binding arbitration. NEITHER YOU NOR WE SHALL HAVE THE RIGHT TO LITIGATE ANY CLAIM IN COURT OR TO HAVE THE CLAIM DECIDED BY A JUDGE OR JURY.  DISCOVERY RIGHTS, SUCH AS EACH PARTY'S RIGHT TO THE EXCHANGE OF PREHEARING INFORMATION OR PREHEARING TAKING OF SWORN TESTIMONY, MAY ALSO BE LIMITED IN ARBITRATION. All disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act.  The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (AAA) and, where appropriate, the AAA’s Consumer Arbitration Rules, both of which are available at the AAA website www.adr.org.  The arbitration may be conducted in person, through the submission of documents, by phone or online. If conducted in person, the arbitration shall take place in Boulder, Colorado.  The parties may litigate in court to compel arbitration, to stay proceeding pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator. The Federal Arbitration Act and federal arbitration law apply to these Terms. 

(4) CLASS ACTION WAIVER: Any arbitration or proceeding shall be limited to the dispute between us and you individually. To the full extent permitted by law, (a) no arbitration or proceeding shall be joined with any other; (b) there shall be no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (c) there shall be no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

(5) You hereby irrevocably waive, to the fullest extent permitted by law, (a) any objection that you may now or hereafter have to such jurisdiction and venue and (b) any claim that any such arbitration proceeding has been brought in an inconvenient forum. Note that the preceding provision regarding venue may not apply if you are a consumer based in the European Union, however, in all cases, the United Nations Convention on Contracts for the International Sale of Goods shall not apply in any dispute arising out of or related to these Terms; 

(6) Any and all claims arising out of or related to these Terms must be brought by you within one (1) year after the cause of action arises, or such claim or cause of action is forever and irrevocably barred. Claims made under the separate terms and conditions of purchase for goods and services are not subject to this limitation.

(7) No recovery may be sought or received by you against SCARPA for damages other than your out-of-pocket expenses, excluding attorney fees.

(8) A printed version of these Terms and of any notice given in electronic form shall be admissible in any mediation or arbitration proceeding based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. All headings in these Terms are for convenience or reference only and shall be ignored in construing these Terms.

(9) SCARPA’s failure to enforce all or any part of these Terms or respond to a breach thereof by you or any other party shall not in any way be construed as a waiver or a relinquishment of any right granted SCARPA hereunder of the future performance of all or any part of these Terms, and your obligations set forth in these Terms shall continue in full force and effect.

(10) If any provision in these Terms is held invalid or unenforceable under applicable law, the invalid or unenforceable provision will be modified to the minimum extent necessary and deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions of these Terms will continue in full force and effect.

(11) These Terms contain the entire and final agreement regarding SCARPA Websites and their Content, and supersede any prior or contemporaneous communications between you and SCARPA regarding the Websites.

 (12) Any offer for any feature, product or service made on the Websites is void where prohibited. If you choose to access the Websites from outside the U.S., you are solely responsible for complying with applicable U.S. and local laws.  Although the Websites may be accessible worldwide, not all products or features provided or offered through the Websites are available in all geographic locations, or available (legally or otherwise) for use outside of the U.S.  SCARPA reserves the right to limit, in its sole discretion, the provision and quantity of any product or feature shown on the Websites to any person or geographic area. 

(13) All rights not explicitly granted in these Terms are hereby reserved by SCARPA.

            (14) By continuing to use the SCARPA Websites, you hereby agree and intend to be bound by these Terms.

 

 

ACCESSIBILITY STATEMENT

SCARPA North America, Inc. (“SCARPA”) appreciates the difficulties that individuals with disabilities face and has supported disabled athletes and groups for many years.  SCARPA strives to comply with all applicable laws and guidelines so that our website is accessible to individuals with disabilities, including W3C’s WCAG 2.1 (Web Content Accessibility Guidelines) accessibility standards up to Level AA.

Accessibility

SCARPA has taken and continues to take a variety of steps to ensure the accessibility of our website.  The site is built to comply with WCAG 2.1 accessibility guidelines, including media content tagged with titles, alternative text, and descriptive information, and font sizing is supported and may be controlled through the browser.


Assistance

If you experience any difficulty using or accessing any part of this website, please call us at 303.998.2895 or email us at [email protected] and we will work with you to ensure that you have full access to the information in which you are interested and which is available to the public on our site, and can purchase our products, if desired.


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